Invalid Clicks : Helpdesk

Invalid Clicks

This article will describe invalid clicks and how to handle them.

Step #1  Invalid clicks are generated any time traffic is sent to an offer that doesn't allow it for whatever reason. Here are some common reasons:

        Offer over cap

        Any targeting rules not met(Country, Device, Handset, Carrier, etc...)

        Affiliate not approved for the offer

        Blocked Traffic (Traffic Blocking via Affiliate Tool, Suppression Lists)

        Blocked IP range

Step #2  These clicks will be recorded on the offer pages as a column. 

Step #3 You can analyze where these clicks came from by clicking on the number in the column in reporting, it will take you to this page:

Step #4 You can now click on any of those bars to further drill down and find out why those clicks were invalid, the page will look like this after you click one of the bars. 

Click here: 

Click the three dots to further analyze an individual click:

Step #5 If you click the three dots then "View Click Details" it will take you to a page with all the clicks details, at the bottom of the page you will see the error message:

Step #6 You can use this data to speak with your publisher about their traffic and trying to eliminate invalid clicks. 

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