Custom Domain Setup : Helpdesk

Custom Domain Setup

Overview

This guide will walk you through the process for setting up a Custom Domain in the Everflow platform.

Key Points to Understand 
  • There are two types of records needed to generate your domain.
    1. TXT records
      • Ensure that the traffic on your domain is made by the rightful entity.
      • TXT record are ALWAYS made on the root domain part even if there is subdomain part.

    2. A records

      • Make your domain point on the right IP address.

      • Root domains can have one A record. But you can have one A record for each subdomain.

  • A domain can be a "root domain" only, or it can have one or many "subdomains." One common example of a subdomain is “www”. See the example below to help differentiate between the root domain and the subdomain.

    • example.com is a root domain

    • dashboard.example.com is a subdomain of the above

A How-To Guide

Step 1

Create the TXT record. Fill in each field using the following guide.

  • Name: “@” (without quotes) -> that makes TXT record on the root domain - TTL: less time possible
  • Type: “TXT”
  • Data/Value: 25 alphanumeric characters provided by Everflow
    • Note: All domains manager platforms (Google Domains, GoDaddy, etc.) have these mandatory fields to fill. Some platforms may have other optional fields.

Example: TXT record   
You want to create one TXT record for dashboard.example.com.

  • @, TXT, value: xjPXTcKHyNLyS6qHsrio94Uan

Create the following TXT record:

  • Name: @
  • TTL: 5m
  • Type: TXT
  • Data/Value: xjPXTcKHyNLyS6qHsrio94Uan

*Please note: Making the TXT record on the subdomain part is a common error. Enter @ in the name to make it point on the root, to avoid this error.                       

Step 2

Create the A record(s). Fill in each field using the following guide. 

  • Name: “@” or “www” or “subdomain part” (without quotes) - TTL: less time possible
  • Type: A
  • Data/Value: IP address provided by Everflow
    • Note: All domains manager platforms (Google Domains, GoDaddy, etc.) have these mandatory fields to fill. Some platforms may have other optional fields

Example: A records for a root domain

You want to create two A records for example.com to point on IP: 

  • @, A, IP: 255.255.255.0
  • www, A, IP: 255.255.255.0

Create the following A records:                                                                                                                     

  • Name: @ (for root)
  • TTL: 5m
  • Type: A
  • Data/Value: 255.255.255.0


  • Name: www
  • TTL: 5m
  • Type: A
  • Data/Value: 255.255.255.0

Example: A record for a subdomain

You want to create one A record for example.com to point on IP: 

  • dashboard, A, IP: 255.255.255.0

Create the following A record:

  • Name: dashboard
  • TTL: 5m
  • Type: A
  • Data/Value: 255.255.255.0

dashboard.example.com

The root can still point on another site.

  • TTL: 5m
  • Type: A
  • Data/Value: 172.172.172.0

example.com

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